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Chief Marketing Officer Phillip LaFlair, B.A., B.Sc., J.D., Melissa’s brother, is also an experienced lawyer who has been both a service provider and a client. He is keenly aware of the demands on both sides of the lawyer-client relationship. Based on this experience he is excited to provide you with an understanding of how using the LFR Check-In platform can benefit your professional relationships.
Founder Melissa LaFlair PMP, LL.B., Ivey HBA drew upon project management principles (she is a certified project management professional), change and data management, behavioural economics, user experience and customer service principles as well as pragmatic client need insights gained in her roles as a consultant, lawyer and client when developing the LFR Check-In.